1. Payment:
• Reservations require a deposit.
• All deposits are non-refundable for customer cancellations.
• Full payment due 50 days before the travel date.
2. Payment Method:
• Bank transfer, cash, and card payments are accepted. (Payments by card and cash must be made at the office.)
• For bank transfers, please use the following bank account details:
– Bank Name : Maybank
– Account Name : 560148740955
– Account Number : Hayu Travel & Tours Sdn Bhd
Note: After completing the bank transfer, kindly send the receipt to our WhatsApp number at 019-293 1601 for verification
3. Cancellation Policy:
• No deposit refunds for customer cancellations.
• Rescheduling is allowed up to 50 days before the travel date.
4. Itinerary Changes:
• The company may adjust the itinerary with prior notice.
• Approval is required for a different itinerary, and additional charges may apply
5. Additional Terms:
• Customers must comply with local regulations.
• The company is not liable for loss or issues beyond its control.
• Travel insurance is recommended for added protection.
• The company reserves the right to cancel a trip with insufficient participants, providing a full refund.
• We deserve the rights to cancel or amend the date of travel, with reasons such as insufficient tour members,flight cancellations or any predicted circumstances. We will not bear for any others loss caused by it. Full refund will be made for cancellation of tour; no refund will be made for personal
reasons.
• Only groups with 10-15 members are confirmed for departure. We have right not to send a tour leader to accompany the group if the group does not reach minimum of 16 passengers.
6. Refund Policy:
• Cancellation by Customers:
i. No deposit refunds for customer-initiated cancellations.
ii. Remaining funds will be refunded, excluding the deposit, unless the customer has registered for a K-ETA (Korea Electronic Travel Authorization) for a South Korea package.
iii. No refunds will be provided for cancellations less than fifty (50) days before the scheduled trip.
• Cancellation Period Exceptions:
i. Customers may request to reschedule their trip to a future open date without incurring cancellation fees or loss of deposit.
ii. Rescheduling is subject to availability, and customers must notify their intent to reschedule at least fifty (50) days prior to the travel date.
iii. If a suitable future date is available, rescheduling will be accommodated at no additional cost
• Cancellation by Company/Travel Agent:
i. The company or travel agent of Hayu Travel & Tours Sdn Bhd has the full right to cancel any bookings/packages of the tour or trip for any reasons or circumstances, up to two (2) weeks prior to the travel date and the company will not bear any others loss caused by it.
ii. If the company or travel agent cancels any bookings/packages, a full refund of the paid amount by the customers will be made, or an appropriate amount after calculating the total cost to be borne by the
company (if any).
7. Refund Process:
• To request a refund, please contact our customer service team at 019-2931601 (WhatsApp) or call us at 088-408899.
• Include the booking reference number and relevant details in your refund request.
• We will acknowledge your request within three (3) working days and process the request as soon as possible.
• Please note that the refund process will be carried out in stages. For further information, please consult our officers.
8. Processing Time:
• Refunds will be processed within one (1) month after approval.
• The timing of the refund appearing in your account may vary depending on your payment method and financial institution.
9. Exceptions:
• Refunds may be considered on a case-by-case basis for exceptional circumstances, such as medical emergencies or natural disasters. Please contact us with supporting documentation for review.
10. Administrative Fees:
• No administrative fees will be deducted from approved refunds, except as required by applicable laws or regulations.
11. Payment Method:
• Refunds will be issued via the original payment method whenever possible.
• If the original payment method is no longer valid, alternative arrangements will be made in consultation with the customer.
12. Communication:
• For refund requests or inquiries, please email us at hayutrv@gmail.com or call our customer service hotline at 088-408 899.
13. Terms and Conditions:
• This refund policy is subject to our terms and conditions, which can be found on our website [https://hayutravel.com/](https://hayutravel.com/).
14. Policy Updates:
• We reserve the right to update this refund policy as needed. Customers are encouraged to review the policy periodically for any changes
Terms and Conditions:
This refund policy is subject to our terms and conditions, which can be found on our website https://hayutravel.com/.
Policy Updates:
We reserve the right to update this refund policy as needed. Customers are encouraged to review the policy periodically for any changes.